# Return and Refund Policy
At Gipfel Engineering, customer satisfaction and precision quality are our top priorities. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
### 1. Return Window
We accept return requests within **30 calendar days** from the date of product delivery. Any return request submitted after 30 days from delivery will not be eligible for a return or refund.
### 2. Item Condition & Eligibility
To be eligible for a return, all mechanical seals, cartridge seals, and engineering spares must meet the following criteria:
* Items must be **unused, uninstalled, and in clean, original condition**.
* Items must be returned in their **original factory packaging**, including all protective covers, O-rings, hardware, technical tags, and documentation.
* Custom-engineered mechanical seals manufactured to client-specific non-standard dimensions are non-returnable, unless a verified manufacturing defect exists.
### 3. Refund Process & Timeline
Once your return is received and inspected at our engineering facility, we will send you an email notifying you of the approval or rejection of your refund.
* Upon approval, your refund will be processed within **5 to 7 business days**.
* The refund credit will automatically be applied to your original payment method or transferred via direct bank wire.
### 4. Shipping Fees for Returns
* **Customer Responsibility:** Customers are responsible for paying their own return shipping costs, unless the return is caused by a Gipfel Engineering dispatch error or a manufacturing defect.
* **Non-Refundable Costs:** Original shipping and handling charges paid at the time of purchase are non-refundable.
### 5. Contact Information for Returns
To initiate a return request or check the status of a return, please contact our customer support team:
* **Email:** gipfelengg@gmail.com
* **Phone:** +91-8879 147 055
* **Website:** https://gipfelengg.com/contact-us/